Established 2019 · United States · Europe

Managed IT, network infrastructure and building systems under one service agreement.

Romano Global takes operational responsibility for end-user devices, networks and building systems across your locations. Each engagement runs on defined service levels, documented standards and regular reporting to your leadership.

1,200+Endpoints under management
40+Client sites supported
15 minPriority response target
Clients include Luxury retail · Hospitality groups · Professional services · Private offices and residences
Engagement model

How an engagement runs.

01

Assessment

We audit devices, network, meeting rooms and current support arrangements, and report what we find.

02

Onboarding

Devices are enrolled, access is secured and the environment is documented to our standards.

03

Operations

Monitoring, patching, security and support run continuously against the agreed service levels.

04

Review

Scheduled reviews cover service performance, open risks and planned changes with your leadership.

Managed IT operations

End-user computing, managed to a defined standard.

Every workstation, server and network device in scope is enrolled in our remote monitoring and management platform. Patching, endpoint protection and backup verification follow a documented schedule, and exceptions are tracked until they are closed.

Monitoring and alertingContinuous device health and performance monitoring, with alerts triaged by our team.
Patch managementOperating system and application updates deployed on a defined cycle, with compliance reported.
Endpoint protectionManaged protection on every device, with detections investigated and remediated.
Backup verificationBackup jobs for servers, storage and key workstations checked, and failures escalated.
Service deskRemote support for your staff, with on-site dispatch where the issue requires it.
ReportingPeriodic reports on asset inventory, patch status, incidents and open risks.
Network infrastructure

Networks designed for the site, documented and monitored.

Wired and wireless networks are designed from a site survey, built to a documented standard and monitored once in service. Changes are recorded, so the network your team inherits matches its documentation.

DesignCoverage and capacity planned from a site survey before equipment is specified.
Switching and routingCore and access layers sized for the site and its growth.
WirelessAccess points placed and tuned for coverage and density.
SegmentationSeparate networks for staff, guests, meeting rooms and building systems.
Rack and cabling standardsNew builds, and remediation of existing racks, to one consistent standard.
DocumentationDiagrams, labeling and configuration records delivered and kept current.
Building systems

The physical layer, delivered by the same team.

Structured cabling

Low voltage cabling for commercial and residential projects, terminated, labeled and tested.

Security and access

Cameras, door access and gate entry, installed and supported.

Automation and AV

Lighting, shading, audio and video control for executive offices and private residences.

Teleconferencing

Conference rooms built to one standard and supported as a service.

We design, install and operate meeting spaces from boardrooms to small rooms. Each room is specified as a complete system, integrated with your meeting platform, and monitored after handover so faults are detected early.

Room standardsA defined equipment standard for each room type, so every room behaves the same way.
VideoCamera coverage and display size specified for the room and its seating.
AudioMicrophone and speaker coverage designed for the room and for remote participants.
Room controlOne-touch meeting start, with consistent controls across locations.
MonitoringRoom systems monitored alongside the rest of the environment.
SupportRemote and on-site support for every room in scope.

Contact

Every inquiry is answered by a member of our engineering team, not a call center. Whether you are opening a new office, consolidating support across locations or replacing an existing provider, your first conversation is with someone who can discuss your environment in technical detail.

What to expect
01
Response within one business dayA senior engineer acknowledges your inquiry and arranges a time to speak.
02
Scoping conversationA short call to understand your locations, systems, current support arrangements and timeline.
03
Assessment and proposalWhere an engagement is a fit, we assess the environment and deliver a written proposal covering scope, service levels and pricing.

Existing clients should contact the service desk through their usual support channel.

New engagements it@romanoglobal.com
Telephone +1 305 767 9801
Live chat Chat with an agent